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Welcome to HSBC Contact Us

At HSBC/HSBC Amanah we are committed to being at our customer's best on time and every time. Your feedback and suggestions about our products and services makes it possible for us to continuously serve you better.

IMPORTANT

Before you contact us, please read our Privacy and Security Statement this link will open in a new window and Personal Data Protection Act 2010 ("the Notice") this link will open in a new window.

FOR ACCOUNT RELATED ENQUIRIES:

FOR GENERAL ENQUIRIES OR FEEDBACK THAT DOES NOT CONTAIN CONFIDENTIAL INFORMATION OR INSTRUCTIONS RELATING TO YOUR ACCOUNT WITH

  • You may reach out to our Web Chat agents from Monday till Friday (9.00am – 6.00pm) by clicking the "Chat"& icon on this page
  • Alternatively, you may write to us by completing the E-form. We will respond to your query within 2 working days

If your complaint is not resolved to your satisfaction by the above channels, you may escalate it to our Customer Experience Team.

Fax your letter to +603-88942811 or drop us an email at complaints@hsbc.com.my

The desk is functional between 9:00 AM to 4:00 PM, Monday to Friday. We will respond to you within 10 working days.

Note to law firms: We do not accept service of any notice or court orders by this e-mail

Kindly note that all fields with * are mandatory.

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Are you an existing customer
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Welcome to HSBC Contact Us

Please confirm and submit your information.

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Welcome to HSBC Contact Us

Thank you for your interest in banking with HSBC. We will be contacting you shortly. 

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